Home-School Partnership
Discover how the school and parents partner through communication, collaboration, and mutual support to help every child thrive, grow, and succeed.
Working Together for Every Laker
At Lakeside Primary School, we believe that strong partnerships between home and school are essential to supporting every child’s learning, development and well-being.
Parents and the school bring different perspectives, knowledge and experiences to a child’s education. By working together with trust, respect and a shared focus on the child, we can provide our students with consistent support and help them grow into Creative Thinkers, Empathetic Leaders and Lifelong Learners.
We welcome parents’ questions, feedback and suggestions. At the same time, effective partnership requires all of us to communicate respectfully, use the appropriate channels and allow sufficient time for matters to be properly understood and addressed.
Guidelines for School-Home Partnership
Our Engagement Charter
Our Commitment to School-Home Partnership
Lakeside is committed to building trust-based relationships with families through open, respectful and purposeful communication.
We will listen
We will take parents’ feedback and concerns seriously and seek to understand the matter from the family’s perspective.
We will communicate clearly
We will provide information that is accurate, relevant and as clear as possible, and explain school processes and decisions where appropriate.
We will respond
We will acknowledge enquiries and feedback, follow up with the relevant staff or school leaders, and provide a response within the appropriate timeframe.
We will act in the best interests of students
Our conversations and decisions will remain focused on the learning, development, safety and well-being of the child, while taking into consideration the needs of the wider school community.
We will maintain professionalism and confidentiality
We will handle matters sensitively and respect the confidentiality of students, families and staff.
We will keep families informed
Where a matter requires further investigation or consultation, we will provide updates on its progress and let parents know when more time is needed.
Our Engagement Standards
Effective school-home partnership is a shared responsibility.
We recognise that parents may contact the school because they have questions, concerns or feedback about their child’s experience. We will respond professionally and respectfully, even when perspectives differ.
We ask that parents and guardians similarly:
· Communicate with school staff respectfully and courteously.
· Share relevant information that will help the school understand the matter.
· Raise concerns through the appropriate school channels.
· Allow reasonable time for staff to review and respond to matters.
· Respect the privacy and confidentiality of other students, families and staff.
· Work with the school towards constructive solutions in the best interests of the child.
· Refrain from making personal or public comments about individual students or staff, including on social media.
We understand that conversations concerning a child’s education can sometimes be difficult or emotional. Where there are differing perspectives, we encourage parents and staff to listen, clarify, understand and work towards a way forward together.
How We Respond to Feedback and Concerns
Different matters require different levels of follow-up.
When you contact the school, your enquiry or feedback will be directed to the staff member or team best placed to address it.
1. Straightforward enquiries
Where the answer is readily available, the relevant staff member will respond directly.
2. Matters requiring follow-up
Where more information is required, the school may need to consult relevant teachers, review records or gather information before providing a response.
3. Matters requiring investigation
For more complex concerns, the school may need to establish the facts, speak with relevant parties and review available evidence before determining the appropriate follow-up.
4. Matters requiring wider consultation
Some matters may involve multiple parties, school leaders or external agencies. In such cases, the school will coordinate the necessary follow-up and keep the reporting party informed.
A thorough response may take time. We ask parents to allow the school the necessary time to establish the facts and consider the matter fairly before a conclusion is reached.
Our Response Time Standards
We aim to respond to feedback and enquiries in a timely and appropriate manner. The timeframe depends on the nature and complexity of the matter.
Table caption
Timeframe | Our commitment |
Within 3 working days | Acknowledge feedback and respond to straightforward enquiries. |
Within 7 working days | Respond to matters requiring further investigation, including gathering statements and reviewing relevant information or evidence. |
Within 21 working days | Respond to complex matters involving detailed investigations, multiple parties or external agencies. |
These timeframes refer to the school’s response and follow-up process. They do not necessarily mean that a matter will be fully resolved within the stated timeframe.
In all cases, the reporting party will be kept informed of the progress of the matter. Where exceptional circumstances result in a delay, the school will provide an update and, where possible, an indication of the expected timeframe for the next response.
Who Should I Contact?
To help us respond efficiently, parents are encouraged to raise their enquiry with the staff member or team closest to the matter.
My child’s learning
For questions about your child’s learning, progress or classroom experience, please begin with your child’s Form Teacher or Subject Teacher.
Our teachers are best placed to provide information about your child’s day-to-day learning and can follow up on specific learning matters.
My child’s well-being or relationships
For concerns relating to your child’s well-being, friendships, behaviour or relationships, please begin with your child’s Form Teacher or the relevant member of the Student Development Team.
School programmes or general matters
For enquiries relating to school programmes, activities or general school matters, please contact the General Office or relevant school department.
Matters requiring further assistance
Where a matter requires further review or escalation, the relevant staff member will refer it to the appropriate school leader or team.
Parents do not need to approach multiple staff members about the same matter. Once an enquiry has been channelled to the appropriate staff member or team, we will coordinate the necessary follow-up.
A Partnership Built on Trust
We recognise that parents and school staff may sometimes see a situation differently. A difference in perspective does not mean that we cannot work together.
Our shared responsibility is to approach such situations with openness, professionalism and respect, while keeping the child’s best interests at the centre.
At Lakeside, we want every family to feel that they can approach us, that their concerns will be heard, and that matters will be handled thoughtfully and fairly.
Together, we create the conditions for every Laker to contribute, achieve and be nurtured.
Be Our Best.
Official Channels of Communication
Lakeside Primary School official contact details and mailing address
Mode | Details |
School Phone | 6262 0918 |
School Email | |
Mailing Address | 161 Corporation Walk, Singapore 618310 |
Student Handbook | Issued annually to each student |
Other than the above official channels of communication, parents/guardians can also contact the teachers via ClassDojo or email. Teachers’ email addresses are available here.
Communication Hours
Parents/Guardians are advised to contact our staff during office hours (7.30 am – 5.30 pm). Other than in emergencies, staff are not required to respond outside office hours or during school holidays.
Please note that staff are not obliged to share their personal mobile numbers, and your understanding is appreciated.